REFUND POLICY
At Archer Prasanta, we aim to provide high-quality motorcycle services and products. This policy explains when refunds or replacements may be granted.
Refund eligibility depends on the type of service or product, the stage of work, and the conditions described below.
Service Refunds
Service bookings are handled according to the stage at which the booking is cancelled or the work has progressed.
Booking Advance
Any advance payment made for booking a service is non-refundable once the work has been scheduled or started.
Early Cancellation
If a booking is cancelled before inspection or work begins, a partial refund may be provided after deducting processing charges.
After Work Begins
Once the service or restoration work has started, no refund will be applicable.
Custom Paint Jobs
Custom paint services are non-refundable once design approval is given or work begins because they are personalized services.
Product Refunds
Refund or replacement requests for bike care products are considered only when the product meets the eligibility conditions below.
- Product damaged during delivery
- Wrong product delivered
- Product received defective
- Request must be made within 3 days of delivery
- Product must be unused
- Original packaging must be retained
- Used or opened products
- Damage caused by improper use
- Change of mind after purchase
Refund Process
Once a refund request is approved, the refund will be processed according to the following procedure.
Request Assessment
Your refund or replacement request will be reviewed against the applicable policy.
Eligibility Confirmation
If the request meets the applicable conditions, it will be approved after verification.
Refund Initiated
Approved refunds are normally processed within 5–7 business days.
Original Payment Method
The refund will normally be issued to the original payment method used for the transaction.
Appointment No-Show
If a customer does not show up at the scheduled appointment time, the booking amount may be non-refundable.
Delay or Service Issues
If there is any delay or issue from our side, we will try to resolve it with priority and communicate with the customer where appropriate.
Refund Requests
To request a refund, replacement or report an issue with a product or service, please contact us with your booking or order details.
ARCHER PRASANTA / REFUND POLICY
DOCUMENT / 06