BOOKING policy
At Archer Prasanta, we aim to provide a smooth and reliable booking experience for all our customers. This policy explains our booking, rescheduling and cancellation terms.
Please provide accurate booking information and inform us as early as possible if you need to reschedule or cancel your appointment.
Booking Process
Customers can book an appointment through our website or available contact channels. Accurate information helps us prepare the required time, resources and materials.
Choose Your Service
Select the required motorcycle service and contact us for an available appointment slot.
Provide Information
Provide your name, phone number and accurate motorcycle details during booking.
Booking Confirmation
Confirmation may be sent through email, SMS or WhatsApp depending on the booking process.
Visit the Studio
Bring the motorcycle at the confirmed date and time for inspection or service.
Advance Payment
Some services may require an advance payment to confirm the booking. The advance helps us reserve workshop time, materials and resources for your service.
Adjusted in Final Bill
Any applicable advance amount will be adjusted against the final service bill.
Appointment Timing
Customers are requested to arrive on time for their scheduled appointment. This allows us to maintain the planned workshop schedule.
Change Your Appointment
Customers may request to reschedule their appointment by informing us at least 24 hours in advance.
Inform Us Early
Rescheduling requests should be made at least 24 hours before the scheduled appointment.
New Appointment
A new appointment will depend on the availability of suitable workshop slots.
Amount Adjusted
Any advance already paid will be adjusted against the new booking.
Cancellation Policy
Cancellation terms depend on how much notice is provided and whether service work has already started.
Early Cancellation
If cancelled at least 24 hours before the appointment, the booking may be rescheduled or converted into future service credit.
RESCHEDULE / SERVICE CREDITLate Cancellation
Late cancellation may result in partial or no refund of any advance amount paid.
CASE REVIEWCancellation Not Allowed
Once the service work has started, cancellation or refund is not allowed.
NO CANCELLATIONNo-Show Policy
If a customer fails to appear at the scheduled appointment time without prior notice, the booking may be cancelled.
Missed Appointment
The booking may be cancelled and any advance payment may be non-refundable.
Delays & Changes
In rare cases, operational requirements may require us to reschedule an appointment. Customers will be informed as early as reasonably possible.
Special Services
Custom Paint and Restoration services require advance planning, design decisions, material preparation and dedicated workshop resources.
Design Approval
Once the customer approves the design and the work begins, cancellation or refund is not allowed.
Material Preparation
Restoration projects may involve advance planning and preparation of parts and materials. Once work begins, cancellation or refund is not allowed.
Booking Support
For booking, rescheduling or cancellation requests, please contact us with your appointment details.
ARCHER PRASANTA / BOOKING POLICY
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